When you provide us with personally identifiable information (“Personal Information”) through this Website, we respect your privacy.
Two types of cookies are used on this Website: session cookies and persistent cookies.
Session cookies are temporary cookies that remain in the cookie file of your browser until you leave the Website. We use session cookies:
• to track the number of visits to the Website;
• to compile anonymous statistics that allow us to understand how users use our Website such as details of the pages visited per session on the Website and the number of return visits to the Website (we cannot identify you personally in this way);
• to enable basic personalisation of the Website;
• to keep track of your current shopping session so that you may retrieve your shopping basket at any time;
• within the user id sign in session for security; and,
• to remember if a user has signed out.
Persistent cookies remain in the cookie file of your browser for much longer than session cookies. We use one persistent cookie which is stored to enable the Website to determine whether you have been here and signed in previously. This helps to authenticate you as a registered user, giving you access to your user profile and certain otherwise inaccessible areas of the Website.
You have the ability to accept or decline cookies by modifying the settings in your internet browser. However, you may not be able to use all the interactive features of the Website if cookies are disabled. Find out how to disable/enable cookies.
COLLECTION OF INFORMATION
We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of www.caribouuk.co.uk, such as information regarding which of our pages are most popular and general website administration.
We may share or transfer Personal Information and non-personally identifiable information with or to our affiliates, licensees and partners to:
• enhance this Website;
• assist in the development and design of similar sites run by our affiliates, licensees and partners; and
• enable them to undertake marketing activities on our behalf.
We may also use your information to tell you about our products, promotions and special offers that may be of interest to you, by email, mail or by telephone. In particular, we may look at what you have previously ordered in an attempt to tell you about promotions that will be of particular interest to you. All customers are given the opportunity to opt-out of receiving such further information that they give. However, this decision may be reversed at any time by updating your profile in the “my account” page or by contacting our Customer Services Team on the following number 01386 462939 (open 9.00am to 5.30pm, Monday to Friday) or email
We may disclose any information, including Personal Information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request.
Sensitive information is not sought through this website. Sensitive information includes data relating to: race or ethnic origin; political opinions; religious or other similar beliefs; physical or mental health. If you do provide sensitive information, by providing that information you explicitly consent to us using it for the purposes for which it has been provided.
We will take reasonable steps to create an accurate record of any Personal Information you have submitted through the Website. However, we do not assume responsibility for confirming the ongoing accuracy of your Personal Information. If you advise us that your Personal Information is no longer accurate, we will, so far as practicable, make corrections. If any of the information that you provided on registration changes, please update your records immediately by visiting the “my account” page or by contacting our Customer Services Team by emailing us at
You can also request that your Personal Information is deleted from our systems at any time by emailing us at
We implement various security measures to protect the security of your Personal Information, both on line and off line. Your Personal Information may be stored at facilities located across the world and not necessarily within the EEA. If you have any questions about security at our Website, you can send an email to
NOTIFICATION OF CHANGES
We have taken great measures to ensure that your visit to our Website is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about our privacy practices, please email us at