RETURNS POLICY & MAKING RETURNS

 

In the unlikely event that a parcel arrives damaged or faulty or you wish to return it, you must contact us within 8 working days of receiving the parcel by email at info@caribouuk.co.uk

 

Please note – All items need to be returned within 14 days, complete and in a reasonable condition. Personalised/made-to-order products may not be returned unless faulty. Where possible, we would ask that you return the item(s) with the original packaging. This does not affect your statutory rights.

 

With the exception of faulty items or goods damaged in transit, Caribou are not responsible for return postage or the costs associated with this. Once you have contacted us, please ensure that you include the Returns Slip, and we would recommend that you obtain a Certificate of Posting, the parcel fails to reach us for any reason.

Large unwanted items will need to be collected by one of our couriers (the cost for this will be deducted from your refund, with the exception of faulty items) – please call 01386 462939 during office hours and our Customer Service team will be able to advise you.

 

CUSTOMER SERVICES

 

Caribou

Fields Farm 

Hill Furze Road

Bishampton

Pershore

Worcestershire

WR10 2LZ

Telephone: 01386 462939

 

CANCELLATIONS PROCEDURE

 

You may cancel an order at any time before it has been processed for shipping.

To cancel your order after it has been despatched to you, please follow the Returns procedure, stated above.